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Public’s view of how Emirates Post works may be very different from the reality, experts believe

The National

Martin Croucher and Nadeem Hanif

10 April 2014


Torsten Jacobsen, expert on postal services, is quoted in a news article on the reliability of postal services globally and in the UAE.  

Torsten talks about the loss rate of packages in national postal systems around the world. According to Torsten, the majority of national postal systems around the world have loss rates that are comparable to those of private courier firms.

He continues: “The majority of courier firms have loss rates that are as low as 0.5 per cent but, generally speaking, national postal services are not far from that.”

Torsten believes that the bad reputation of national providers is generally caused by them being the oldest in the market: “Many of them have been there for many years, and everyone seems to have a story of what went wrong on some occasion in the past,” says Torsten. 

Torsten concludes by highlighting that the assumed bad reputation of postal systems is not an accurate reflection of the quality of their services and says that: “It’s not always a fair reflection.”  

You can read the article in full here.


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