Insights/Case studies/Newsroom/CareersCareersCareersPartnersConsultantsTechnology innovationCorporateEarly careersSearch Jobs/About us/Contact us Global locations

  • Phone
  • Contact us
  • Locations
  • Search
  • Menu


  • Add this article to your LinkedIn page
  • Add this article to your Twitter feed
  • Email this article
View or print a PDF of this page

"Training is not something you do at a point in time so much any more, training is much more a continuous activity.”


Training needs to be an activity that never stops

Lauren Foster
Financial Times
27 October 2010

Chris Steel, head of IT in the US at PA Consulting Group, is quoted in the Financial Times ‘The Connected Business’ report. Chris comments on the benefits and importance of teaching all employees to get the most from sophisticated IT.

Chris says: “There will always be people who, for whatever reason, don’t have the setting right on their laptop or headset and unless you follow up, they will treat the experience as a bad one and drop the technology. 

“Training is not something you do at a point in time so much any more, training is much more a continuous activity. The important thing is that we train people to do their job and we train them to run a business process. Information technology is part of it, but it’s not the be all or end all or the end game. So it’s not about maximising the use of IT, it’s really about making sure IT is being used most effectively and appropriately in support of the business.”

To visit PA's IT consulting pages, click here

Corporate headquarters
10 Bressenden Place
London SW1E 5DN London SW1E 5DN
United Kingdom
Tel: +44 20 7333 5865 Tel: +44 20 7333 5865
contact us now


Sign-up to receive company updates and press releases by email or newsfeed:



By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy.