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"Smart outsourcing customers leave the choice of location to the supplier, but give them some rules that define where they’re happy for specific services to be based and provide guidance as to the maximum amount of service that should be provided from any one location."
ALEX BLUES, PA'S IT OUTSOURCING EXPERT

Service location: Governments vie for work in offshoring beauty parade

Jessica Twentyman
Financial Times
29 June 2011

PA’s Alex Blues, an outsourcing specialist, is quoted in the Financial Times The Connected Business IT and outsourcing special report. Alex comments on the race to grab a slice of the market for offshored services, as what seems to be almost every country in the world is hoping to become "the new India", or at least to create its own version of India’s dazzling success.

Alex gives his view on how important geography is for customers: "For many mature outsourcing customers, offshore services are simply part of their global supply chain. They’re not particularly interested in where the services are based, only in output and outcome.

"At the other end of the spectrum, there are companies that insist that their managers go and ‘kick the tyres’ of every city their provider suggests."

Alex goes on to say that best practice lies somewhere in the middle: "Smart outsourcing customers leave the choice of location to the supplier, but give them some rules that define where they’re happy for specific services to be based and provide guidance as to the maximum amount of service that should be provided from any one location."

You can read the article in full here.


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