PA Consulting Group is quoted in the Financial Times The Connected Business special report on IT and outsourcing. PA comments on whether keeping any IT expertise in-house is an unnecessary luxury for SMEs as some businesses, mostly start-ups or smaller firms, are reporting that they have achieved significant cost savings by outsourcing all their IT.
PA says: “In an SME that is not very technical, and doesn’t make great use of IT, there still needs to be someone ensuring that it is run effectively and who manages the third-party providers.”
“In mid-sized firms, even if there is not a chief information officer, there is likely to be someone in a mid-management role or a higher IT manager role who looks after the portfolio of suppliers, provides some support to the business and sets the direction.
“Even if there is no IT department, someone still has to be accountable, even if that accountability sits with the chief financial officer, or an operations director.”
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