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IT efficiency must begin with basic questions

Alan Cane
Financial Times
3 November 2009

This article in the Financial Times Digital Business report looks at how IT departments can achieve better efficiency.  David Elton, IT and change management specialist at PA Consulting Group, gives his view on how the IT function can achieve better efficiency.  

Simplicity rather than complexity is the gold standard according to David.  He says: “Learning is good; empathy is better; simplicity is the real answer. Never mind the requirements specification and the testing. Think anthropology. If the technology is misanthropic, it will be hard to get it to work. Design it for people and the bumping stops and everyone can get on with more interesting stuff.”  

You can read the article in full here


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