sarah murray | financial times | 3 february 2016
PA’s Tim Devine, a digital business expert, is quoted in the Financial Times Connected Business special report.
The article looks at the concept of an interconnected world where everyday objects can be programmed to follow a specific chain of commands at any given time.
Changes in technology such as medical equipment being fixed remotely while patients remain at home means HR will need to hire people with new skills. Tim gives an example of plumbing and heating companies needing to employ skilled IT workers as a system breaking down may be just as much down to the broadband connection as it is to do with the pipes or boiler. “It’s turned that industry on its head”, says Tim.
He goes on to say: “The guy running a boiler company, where the key still is engineering, pipes, gas and big chunks of metal, is now running an IT company.”
The article goes on to say that internet of things technologies will also create a need for new services and business models. “It’s great that I can get a warning on my smartphone telling me someone is walking around my house,” says Tim. “But I need to be able to ring a local security service, otherwise I’m just worried.”
Tim goes on to make a valid point about liability of the actions carried out by systems connected via the internet of things. He cites the example of a home heating system: “What happens with the boiler if the thermostat turns itself up while you’re away and you come back to a £1,000 heating bill. Whose liability is that?”