Insights/Case studies/Newsroom/CareersCareersCareersPartnersConsultantsTechnology innovationCorporateEarly careersSearch Jobs/About us/Contact us Global locations

  • Phone
  • Contact us
  • Locations
  • Search
  • Menu


  • Add this article to your LinkedIn page
  • Add this article to your Twitter feed
  • Email this article
View or print a PDF of this page

The difficult thing is, who do you get to manage it all? What’s the best way to get providers to collaborate?"



Outsourcing: Banks juggle service providers as they strive to save money

Jessica Twentyman

Financial Times

17 October 2012


PA is quoted in an article in the Financial Times on outsourcing in financial services. The article looks at how financial services companies have been pioneers when it comes to IT outsourcing, but they are now changing their approach and moving away from big outsourcing contracts to multi-sourcing.

PA comments on the challenges of this new approach: “In the past, financial services companies were happy to sign megadeals, where they hosted all the infrastructure, applications and application development over to a single provider for one big fee,” he says.

"The difficult thing is, who do you get to manage it all? What’s the best way to get providers to collaborate? How are you going to ensure that they all stick to their service-level agreements and how do you decide who’s responsible when something goes wrong?”

PA goes on to comment on the dearth of formal accreditations in the area of service integration and an acute shortage of individuals with the right skills and experience to manage end-to-end delivery of multiple providers.

PA says: “I’ve spoken to IT leaders at two major financial services firms in the past couple of weeks about multi-sourcing and they’ve both told me that deciding how they’re going to manage gaps in service delivery and create an integrated approach is the biggest struggle they face with outsourcing right now.”

You can read the article in full here


To find out how PA can help your business realise sustainable value by thinking differently about shared services and outsourcing, contact us now.

Corporate headquarters
10 Bressenden Place
London SW1E 5DN London SW1E 5DN
United Kingdom
Tel: +44 20 7333 5865 Tel: +44 20 7333 5865
contact us now


Sign-up to receive company updates and press releases by email or newsfeed:



By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy.