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“Broad policy changes such as ‘no more telecommuting’ don't work; this is role-and work-specific.” 


The benefits and pitfalls of telecommuting 

Laura Walter
EHS Today
1 March 2013


Jordan Cohen, knowledge worker productivity expert at PA Consulting Group, is quoted in an article in EHS Today Magazine examining Yahoo!’s new policy to broadly ban telecommuting. EHS Today Magazine focuses on corporate management, human resources, occupational health and safety and profiles of corporate programmes. 

Jordan comments that decreeing all employees to be physically present in the workplace is not the answer for questions of increasing productivity and employee morale.“Broad policy changes such as ‘no more telecommuting’ don't work; this is role-and work-specific. You can't make policy changes just to address problems that are managerial in nature,” he says. “The real questions are: What has to be accomplished? and What is the best way to accomplish it? Maybe telecommuting is part of that solution.”

Jordan notes that telecommuting is a complex issue with challenges and opportunities specific to each organisation and employee.“Executives shouldn't make policies that change a company's work style/culture in this manner, because the executives are so far away from the work, or it's been such a long time since they actually performed the work,” he says. “This is a trap many executives fall into, thinking a policy can fix the problem, but they can't solve it with a broad sweeping solution from on high.”

You can read the article in full here.

For more on our thinking on knowledge worker productivity, click here.  To find out how PA can help your business gain speed and innovation in the new economy, contact us now.

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