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Dissatisfied with ERP

Erik Fagerlid


5 December 2013

Read full article in Norwegian here

PA’s Øyvind Stensby is quoted in coverage of a survey by PA Consulting Group that found high levels of dissatisfaction with ERP systems among European IT managers. 

According to the survey, the ERP systems used in many European companies do not deliver what companies really need. IT managers are frustrated by poor flexibility; many choose to let their ERP solutions handle static processes only and find other solutions where processes demand flexibility.  

“The problem is that companies are constantly changing, the demands from clients change, and ERP systems simply can’t keep up because they’re based on a set of standard procedures,” says Øyvind. 

He recommends that companies that need constant changes should skip ERP systems when it comes to processes that demand a high degree of adaptation. “Use ERP systems for the more static processes,” he says. 

IT managers taking part in the survey said they are not close enough to the commercial aspects of the company to have any strategic impact on how combinations of ERP systems and other systems are used. 72 per cent said they find it very difficult to make changes to ERP systems or integrate new operations, while 62 per cent said they adapt system applications to meet changed business needs.

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