PA’s Greg Beard, billing expert, has been interviewed on BBC Radio 4’s You & Yours programme about the growing trend for online billing.
Following a discussion about the increase in the number of companies that are now charging customers who wish to receive a paper copy of their bill, Greg explains that this is now a fairly common practice:
“There are quite a few companies that are doing this, particularly the ones that started online – so we’ve seen a lot of the mobile phone companies do paperless billing as standard, and then they will charge you for getting a paper bill. But those companies that historically started with paper-based billing – such as gas and electricity companies, we haven’t yet seen them charge for sending out paper bills.”
When asked whether we can all expect to pay for a paper-based bill in future, Greg explains that it would be better for businesses to encourage customer to pay online by using incentives such as competitions and special offers: “There is a lot more you can do when your bill is online as opposed to the paper version.”
Responding to a listener’s question about why companies can’t email bills to customers as PDFs, Greg says that the security concerns around email made this an unattractive option and that “logging on to a website with a secure password is a better solution for the customer.”
You can listen to the interview in full here.
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