• Phone
  • Contact us
  • Locations
  • Search
  • Menu


  • Add this article to your LinkedIn page
  • Add this article to your Twitter feed
  • Email this article
View or print a PDF of this page

Centralisation is crucial to achieve better care locally

Sam Burrows and Kate Woolland

Health Service Journal

5 June 2014

The politics must be taken out of the NHS. We need cross-party agreement to localise where possible and centralise where necessary, which will help improve the quality of community led services, write Sam Burrows and Kate Woolland

Last week, the new Chief Executive of the NHS Simon Stevens gave his public support to community or “cottage” hospitals, which he said would restore “dignity and compassion” to elderly patients. While he is right to champion the high quality care “cottage” hospitals can provide, the NHS must not lose sight of the need to consolidate acute services into fewer specialist centres – allowing them to facilitate local services for the elderly and those with long-term conditions. 

There is an urgent need for investment in community-based healthcare centres – be they the more traditional “cottage hospitals” or “hubs” – that integrate a range of local healthcare facilities. We have seen that commissioners, clinicians, social services and patients are in agreement that, if done well, these can improve patient outcomes and reduce the demand on our acute hospitals. Such services are particularly important for the elderly and those with chronic conditions, helping them and their carers to better manage their condition and therefore stay out of hospital. 

In areas with a high prevalence of diabetes for example, local services can be primed to provide specialist care to meet patient needs. This type of long-term therapy management can take the form of multidisciplinary care planning, patient education, physiotherapy or clinic appointments – none of which needs to take place in an acute hospital setting. 

The problem is that providing this type of care is expensive. It is affordable only on the premise that it reduces the demand on acute services. As the HSJ revealed last September, the amount the NHS spends on acute hospital care continues to rise, currently consuming 51 percent of the total budget. To fund aspirations of locally-led, community-provided healthcare, the only available option is to rebalance the way the national budget is spent through reducing spend consumed by the acute hospital sector.

Simon Stevens has an unprecedented opportunity to transform the NHS and safeguard its future. With Clinical Commissioning Groups now firmly established, he has a mechanism through which real improvements in community-based care can be effected. Local clinical commissioners now see the opportunity to transform the way care is delivered to their communities and local partnership working has never been stronger. 

Across the country we are beginning to see fresh ways of working and new investments that will secure better access to GPs and integration of care across different providers. Programmes such as the recently announced ‘Prime Minister’s Challenge Fund’ and local pioneers for the implementation of ‘Whole Systems Integrated Care’ will enable much needed investment in community-based care and improve outcomes for patients.

If more care is successfully delivered in the community, unnecessary attendances and admissions to acute hospitals will be prevented and the demand for acute services will reduce – but the demand that remains will be from patients with more acute or specialist clinical needs. Add to this the financial challenge of the 24/7 senior doctor presence, which is increasingly accepted as a necessity, centralisation of certain services becomes a must. 

There is also increasing evidence that continued centralisation of services is necessary and can save lives. A recent review of the decision to reconfigure stroke services in London in 2010 concluded that the centralisation of these services has saved 400 lives in just three years, with the survival rates 90 days after having a stroke rising from 82 percent to 89 percent. Not only did the reconfiguration save lives, it was able to save  £811 per patient episode whilst providing higher quality care. We shouldn’t centralise services for the sake of it, but it is clear that if you designed the NHS from scratch today you wouldn’t create acute services in their current form.

The clinical and financial case for transformation is overwhelming. An increasing body of evidence, including the ongoing Keogh review, provides a clear platform for change, and further consolidation of acute and specialist services would transform the clinical outcomes for thousands of patients in the NHS every year. 

We need bravery from both NHS leaders and politicians. We must be honest about the need to do things fundamentally differently if the NHS is to survive. Huge amounts of time and resource have been wasted on programmes to redesign and reconfigure services which have foundered on the rocks of opposition from the public (who see only cuts to local services) and politicians (who feel obliged to oppose change to appease this public opinion). The recently abandoned attempt to reconfigure paediatric cardiac services across the country is perhaps the highest profile example, but there are many others. It is time to take politics out of the NHS: we need cross-party agreement to localise where possible and centralise where necessary. 

These will not be easy goals to accomplish but the first steps are already being taken. Paradoxically, it is only through greater centralisation that higher quality, community-led services will be achieved.
Sam Burrows and Kate Woolland are health experts at PA Consulting Group 

For more information on PA's healthcare expertise, please click here or contact us now.

Corporate headquarters
123 Buckingham Palace Road
London SW1W 9SR London SW1W 9SR
United Kingdom
Tel: +44 20 7333 5865 Tel: +44 20 7333 5865
contact us now


Sign-up to receive company updates and press releases by email or newsfeed:



By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy.