• Phone
  • Contact us
  • Locations
  • Search
  • Menu

share

  • Add this article to your LinkedIn page
  • Add this article to your Twitter feed
  • Email this article
View or print a PDF of this page
.

Should staff ever have to shout to be heard by a boss?

Lesley Uren

Financial Times

12 June 2013

 

THE PROBLEM 

Paulett Eberhart, CEO of engineering and technology services firm CDI, told the New York Times she wants staff to pound their “fists on the table” to get her attention if necessary. But should employees ever have to be so demonstrative to get their boss’s attention? 


THE ADVICE

It is all very well for chief executives to ask for brutal honesty, but if their team members have to resort to table pounding to get their attention then the leader doesn’t have the listening skills needed for the role. 

The ability to listen has been consistently identified as one of the top skills employers look for at all levels, but it is especially critical for those in senior roles. 

Chief executives, who have many demands on their time and attention, need, more than any other leader, to master the art of being present in any conversation. This means engaging beyond the superficial level of the words, ignoring the internal chatter in their heads and really focusing on the speaker. If one gets this level of listening right, any manager should avoid the need for “pounding fists on the table”.


Lesley Uren is a talent management expert at PA Consulting Group 



To discuss how we could support you in achieving excellence in people management, please contact us now.

   
Corporate headquarters
123 Buckingham Palace Road
London SW1W 9SR London SW1W 9SR
United Kingdom
Tel: +44 20 7333 5865 Tel: +44 20 7333 5865
contact us now

NEWS UPDATES

Sign-up to receive company updates and press releases by email or newsfeed:

SIGN-UP

 

By using this website, you accept the use of cookies. For more information on how to manage cookies, please read our privacy policy.

×