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Don’t be so gloomy about the robots 

helena moren | dagens samhälle | 17 April 2015

PA digital expert, Helena Morén, has had an opinion article published in Dagens Samhälle, discussing the future impact on artificial intelligence. 

Helena says companies will become more automated in the years to come, with automated business processes and robots as a natural element in the labour market. She says the biggest adjustment will be adapting to robots with cognitive learning skills, i.e. robots that teach themselves, and personnel-intensive service professions will particularly feel the impact.

However, there are several benefits to be had: new jobs focusing on service will be created ; a better balance between work and leisure time can become a reality; and people will have more power as information becomes more accessible.

Helena says: “The transition from the industrial and service society to more extensive automation is not a painless process. Many will need to invest in skills development or seek new employment.

“It is important for businesses and politicians to address the challenges and opportunities, and increase awareness amongst the population and employees. The government should appoint an expert team to better understand what opportunities new technologies can bring and how people can make use of this when looking at education and training for their future careers.

“Business leaders should analyse what automation can bring their business in terms of tangible benefits and the effects it will have for their organisation’s structure, business processes and working methods. As a business, it is important to take control of the situation before it takes control of you.”

Helena Morén, is a digital expert at PA Consulting Group

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