2004

PA Consulting Group celebrates the best in utility customer care in North America at the 2004 ServiceOne Awards - 22 October 2004

Award winners honored during a ceremony on October 21

PA Consulting Group announced the inaugural winners of the ServiceOne™ Awards during a ceremony held on October 21, 2004 in San Francisco, CA.  The ServiceOne™ Awards recognize utilities for providing exceptional service to their customers as determined by a set of 18 objective measures of excellence in customer care, identified by a panel of industry experts.

The 2004 ServiceOne™ winners are:

• Duke Power 
• Kansas City Power & Light
• NorthWestern Energy.
  

These top performing companies participate in PA’s industry leading Customer Care benchmarking program and have been scored the best across 18 performance measures.  These measures were selected by an advisory group of industry experts to provide comprehensive, quantitative measurement of the service attributes that matter to customers and shareholders alike.  The measures span meter reading, billing, call center, field service, credit and collections, and theft protection to provide an objective view of customer care performance. 

“The ServiceOne™ Award winners’ customers are fortunate to benefit from the winners’ sustained commitment to high quality customer service,” said Ken Buckstaff, a member of PA’s Management Group.  “Further, through the certification process for the ServiceOne™ award, each company has identified further service measurement enhancements, which will lead to even better customer care in years to come.”

For more information about PA Consulting Group’s ServiceOne™ Awards or about any of the award winners, please contact Sarah Bergin. You can also pre-order the ServiceOne™ Awards presentation here.

 For further information please contact:

Sarah Bergin 1750 Pennsylvania Avenue Washington 20006 United States Tel: + 1 202 442 2741 Fax: + 1 202 442 2832 E-mail: sarah.bergin@paconsulting.com

Notes to editors

About PA Consulting Group
PA Consulting Group is a leading management, systems and technology consulting firm. Operating worldwide in more than 35 countries, PA draws on the knowledge and experience of 3,000 people, whose skills span the initial generation of ideas and insights all the way through to detailed implementation.

PA builds and implements strategies for the creation and capture of shareholder and customer value. We help accelerate business growth by developing innovative products for our clients and by the application of emerging technology. We deliver major transformation programs, mobilize human resources and manage complex IT and technically-challenging programs.

PA focuses on creating benefits for clients rather than merely proposing them, and our results-focused approach is founded on a unique commitment to excellence, independence and value:

Excellence. We are committed to unremitting excellence and quality in every aspect of our work: in our relationships with our clients, in the client assignments we deliver and in the people we recruit and develop, who enjoy exciting and rewarding careers at PA.

Independence. PA is totally independent from outsourcing, software, hardware and audit providers. We are the preeminent client-side advisor on IT and outsourcing projects and deliver, in partnership with our clients, business solutions tailored to our clients’ needs, rather than solutions predetermined by commercial alliances. As an employee-owned company, we are answerable to our clients and to ourselves only.

Value. PA’s consultants bring an intense focus on delivering value through deep industry insight, the development and application of technology and our culture of respect, collaboration and flexibility in working with clients.

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