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Jonathan Cooper-Bagnall
Shared Services and Outsourcing

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Some shared services and outsourcing projects are straightforward. Standard solutions fit the bill. Others are complex, difficult, messy. It takes incisive thinking, deep insight and tenacity to get them right. This is where we excel.

In a crowded market place, where everyone has a product to peddle or a deal to do, we tune out the noise. We think about what you need to achieve your strategic goals. We explore different options. And we work with you to get the right solution delivering the right results.

If you’re looking for a transformation that delivers world-class business services – not just a transaction that delivers a contract – we’re on your wavelength.

Latest insight

Services

Services integrationRealising the promise of outsourcing

Sourcing advisoryGetting exceptional results across the sourcing lifecycle

Shared servicesNavigating the journey to better, more efficient business services

Latest news and thinking

Balancing business and technology drivers to deliver IT-enabled changeBalancing business and technology drivers to deliver IT-enabled change
Cloud computing – what's holding you back?A report from the National Computing Centre suggests many firms are still reluctant to embrace cloud services. Find out how you can appoint and manage a cloud computing service that works for you.
Outsource Magazine - Exiting from a big deal mid-term, 15 May 2013Jonathan Cooper-Bagnall and Mike Henley, PA outsourcing experts, discuss exiting from a big deal mid-term.
Outsource Magazine - SIAM: managing complexity, 29 April 2013Jonathan Cooper-Bagnall and Greg Jones, PA outsourcing experts, on service integration and management in the public sector.
Business design: lessons from the industry Planning large-scale change but unsure how to proceed? The results of our survey show how others have done it right.
Outsource Magazine - People Power, 10 April 2013PA's Jonathan Cooper-Bagnall and Mike Dodd, PA outsourcing experts, have written an article on service pitfalls in the public sector.

Latest client stories

Selecting the right provider for lasting impact – leading pharmaceutical We made it easy for this pharmaceutical to find, appoint and start working with a new service provider – to save £75 million.
Launching global shared services – Unilever We created a global business services organisation for Unilever's 175,000 employees.
Driving a major outsourcing project – GenzymeWe drew up a new service strategy to reduce operational risk, enhance service levels and save Genzyme £20 million a year.
Rethinking a core service – Transport for LondonWe redefined Transport for London's financial services centre, adding financial accounting and reporting to its remit – saving 20% of service costs.
Bringing together a team of expert negotiators – leading pharmaceutical We helped a leading pharmaceutical company renegotiate their outsourced IT to meet a changing market.