Thinking differently about shared services and outsourcing

Shared services and outsourcing provides an opportunity for almost every organisation to deliver more value than ever before – realising more effective service standards and extensive efficiency savings.  At PA Consulting Group, we think differently about shared services and outsourcing, challenging traditional approaches to the delivery of shared and outsourced services. 

Our advice to clients is:

Think before you act: to make progress at each stage of the shared services and outsourcing cycle. Acting as partners to our clients, we deliver the right level of detail during each stage of design and implementation. With the most complete and integrated sourcing methodology in the sourcing community, we have the experience to ensure that our clients understand each step they take.

Clarify what you really want: to achieve real results. We have the courage, confidence and ethics to be honest, to challenge and to do the right thing for you. If that means an in-house, hybrid or remediated outsourcing solution we will assess and identify with an objectivity our competitors cannot offer

Take bold steps and secure your future: to build strong and balanced relationships with your service providers, and manage the end-to-end change journey required. We help clients across FMCG, media, life sciences, financial services and government by having a relentless focus on both short and longer term outcomes.

We recognise the opportunity to join up approaches to shared services and outsourcing across the finance, HR, IT and contact centre silos of large regional and global organisations to exploit the potential for better streamlined service delivery and extensive efficiency savings.

We have a flexible approach that meets the needs of both public and private sector organisations.  We tailor our work to projects of any scale.  Our current engagements range from the delivery of major multi-faceted, multi-billion pound business transformation projects, to the provision of targeted technical advice, such as underperforming supplier relationships and providing expert witness support where relationships break down. 

Whatever the sourcing challenge, PA’s global team of over 300 client-side advisers has the expertise to provide robust, informed and independent advice.

Find out more about thinking differently about shared services and outsourcing by contacting us now.