In today’s busy transport systems, operators are finding it increasingly difficult to handle growing volumes of traffic and manage conflicting stakeholder demands effectively and efficiently. The control centre should be at the heart of meeting those demands, but its role now needs to be re-evaluated and redefined for the 21st century. It is time to think beyond the four walls of their traditional control centres and look to new technology and new ways of working to meet the complex challenges ahead. PA’s insight highlights the need to focus control solutions where:
- Multiple stakeholders work to a common plan that evolves from strategic, to pre-tactical to tactical and all stakeholders share a common situational view
- Decision support facilitates a common response across all stakeholders ensuring the best outcome consistently
- Technology systems and facilities are an enabling tool for common situational awareness and advanced remote communications (but not an end in themselves)
It is only by redefining their approach to operations control that operators will be able to manage the growing demands on transport networks successfully.