Insurance | PA Consulting

Insurers, reinsurers, brokers, life, and pensions providers play a unique and important role in our society. They protect the businesses we rely on, provide stability in our personal lives, and safeguard our futures.

As today, we will continue to see radical change. Evolving customer expectations, new digital ecosystems, and regulatory change bringing intrinsic opportunities for those providers to innovate, adapt and transform continuously.

Working together

Our Insurance practice has deep expertise in overcoming these challenges and work with leading insurers as well as emerging players and insurtechs across the UK, Europe and the US.

We are trusted advisors and delivery partners, providing a unique end to end innovation capability that allows us to be with clients at every step of the journey from idea through to physical innovation using our Global Innovation and Technology Centre.

We believe that success means putting both your employees and customers at the centre, championing sustainability, and not only staying ahead of regulatory change – but being on the front foot.

Who we work with

General and non-life

Improving loss ratios, pricing analytics, customer experience and risk insights.

Broking

Re-imagining and modernising broking through technology and operating models.

Health

Identifying new platforms and new experiences from protection through to preventative care

Life and pensions

Embracing new regulation such as Open Finance to develop a greater level of digitisation and move from legacy.

London Markets

Driving standardisation and efficiency through improved submissions automation, new digital solutions, APIs and underwriting workbenches.

Talk to us about

Identifying and creating value, and mitigating the risk

Adapt to the ever-increasing pace and complexity of regulatory change, an ever evolving enterprise and operational risk landscape, fast moving market shifts, and customer change which demand greater customer insights, more robust risk and conduct operations as well as the ability to identify future growth opportunities and develop, at speed, relevant products and personalised experiences.

Reducing complexity

Taking a sustainable, and long-term approach to finding long-term competitiveness through effective cost management, increased agility and the development of new operating models and introducing modern technology advancements and data intelligence to deliver services efficiently; within existing or new ecosystems, Agile transformation, operating model design, and business simplification.

Building greater colleague and customer centricity

Putting people inside, and outside your organisation at the heart is fundamental to long-term profitability from developing a clear customer strategy and experience, through to building new platforms, human centric multi-channel experiences and intelligent use of AI and analytics.

Transforming, securely, with breakthrough technology

A pragmatic approach to understanding and embracing cutting edge enabling technologies and infrastructure such as Cloud, AI, and Blockchain to better serve customers and develop greater operational and security resilience through to software and architecture design enabling engineering of new products, platforms and automations.

Championing sustainability and social impact

Addressing the urgent need to make and demonstrate a positive impact, meeting agreed regulatory standards as well as developing clear strategies on sustainability, diversity, equity and inclusion to better serve customers, further innovate and seek new opportunities to grow.