Europe
The Netherlands
Improving recruitment practices in the hospitality industry
 PA has helped Netherlands-based Golden Tulip Hotels to ensure their commitment to customer service. The company, together with its licensing company Golden Tulip Worldwide, offers its guest more than 385 hotels in over 50 countries around the globe. As with all service-oriented organizations, Golden Tulip prides itself of having a dedicated and attentive staff, all of whom are chosen on the basis of their management potential and service orientation. The adoption of PAPI – a tool developed by PA to optimize the establishment of working groups – has facilitated the firm’s recruitment practices. For an international company as Golden Tulip, PAPI has proven critical when determining whether a candidate will adapt to live in a foreign environment or he/she can function as part of a customer service team working for a foreign manager. Thanks to PA’s assistance the company’s human resources team is enhancing their recruitment procedures and ensuring that they recruit the best people for the right roles.
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