Postal seminar: Using technology to increase service flexibility

Presentation from PA's seminar held on 12 October 2005

Looking across the industrial landscape we can see organisations that have established a competitive market position by changing the service delivery model of their industry. Companies that did not accept the 'norm'  challenged the fundamentals and delivered something new to the customer. Easyjet and Ryanair challenged the traditional view of what customers wanted in the airline industry; Zara changed the dynamics within the fashion and retail markets.

In this seminar we considered how the traditional postal service delivery model could change by looking at how other industries have changed their service delivery model, modified their supply chain principles, and used technology to gain competitive advantage.