Case studies

PA's track record in government services consulting delivery – by service

PA's government services consulting expertise has helped many organizations all over the world. We have listed below some examples of how PA has helped clients, categorized by service.

Citizen focus

	Department for Work and Pensions - Establishing a customer service centre in record time through outsourcing
	Southwark Council - Transforming customer services through a groundbreaking strategic partnership

Government banking

	Department for Work and Pensions - Modernising payment of benefits and pensions for 13 million people
	HM Revenue and Customs - From policy to delivery - an e-solution for the Child Trust Fund

Information technology

UKvisas iVisas programme - IT programme enhances UK security worldwide

Leadership

	Social Security Agency for Northern Ireland - Facilitating organisational change by building management board capabilities
	Transport for London - Surface Transport Division – Creating the next generation of leaders

Modelling

	Immigration and Nationality Directorate - Fraud-resistant, biometric smart-card system for paying support to asylum seekers
	Inland Revenue - 30,000 staffing decisions made in just five minutes each week

Performance improvement

	Department for Constitutional Affairs - Driving performance improvement in the collection of criminal fines
	Disability Carer's Service - A better service for some of this country's neediest citizens
	Department of Health - Implementing a common operating environment

Programme management

	Department of Health - Supporting the development and implementation of Patient Choice policy
	Transport for London - Delivering a safer and more reliable bus network for London

Sourcing

	Medicines Control Agency - Implementing major strategic change through groundbreaking outsourcing
	Metropolitan Police Service - Delivering a public safety outsourcing programme for the UK’s largest police force

Strategy and policy

	Department for Education and Skills - Helping to deliver the strategic agenda for education
	The Highways Agency - Less congested, safer roads – a world first in traffic management

Technology

	ACPO and Home office - Driving crime down - denying criminals use of the road

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