Case studies

PA's track record in government services consulting delivery – by sector

PA's government consulting expertise has helped many organizations all over the world. We have listed below some examples of how PA has helped clients, categorized by sub-sector.

Across government

	Mergers and restructuring in the public sector - Enabling delivery of the UK government's priorities
	ukonline.gov.uk - Implementing effective stakeholder management for a large cross-Government project

Communities and environment

	Department of Agriculture and Rural Development - Building strategic and organisational change through Board development
	Sheffield City Council- From high performer to high performer - maintaining an upward trajectory
	Southampton City Council - Successfully negotiating a service partnership
	Southwark Council - Transforming customer services through a groundbreaking strategic partnership
	UK Ministry of Agriculture, Fisheries and Food (now DEFRA) - Cattle tracing system helps achieve lifting of EU ban on British beef and cattle products
	Westminster City Council - 'Customer First' initiative puts citizens' needs at the heart of local government

Education

	Department for Education and Skills - Helping to deliver the strategic agenda for education
	Higher Education Funding Council for England - Reducing costs and building partnerships for better accountability in the higher education sector
	The Student Loans Company Ltd - Developing and implementing a change strategy through training

Health

	Department of Health - Achieving performance breakthrough in the most challanged surgical speciality in England
	Department of Health - Implementing a common operating environment
	Department of Health - Piloting Patient Choice in London
	Department of Health - Supporting the development and implementation of Patient Choice policy
	GPASS - Successful PA/NHS partnership delivers new computer system for general-practice doctors in Scotland
	Leading change in the health service - Delivering organisational change by building critical leadership and management capabilities
	Medicines Control Agency - Implementing major strategic change through groundbreaking outsourcing
	Scottish Care Information - Improving patient care by delivering an end-to-end national health care system
	UK and Ireland health services: Helping reduce junior doctor working hours - Implementing the EC Working Time Directive in the UK and Ireland

Home affairs

	Immigration and Nationality Directorate - Fraud-resistant, biometric smart-card system for paying support to asylum seekers
	UKvisas iVisas programme - IT programme enhances UK security worldwide

International

	Auckland City Council - Co-ordinating a complex programme of high profile events
	Danish Armed Forces - PA implements SAP/HR
	Department of the Taoiseach (Ireland) - Assessing the impact of a government modernisation programme
	Northern Ireland Social Security Agency - Restructuring business processes through a private sector partnership
	Public housing policy - analysis and application - Developing a strategy for social and affordable housing in Ireland
	Royal Agricultural Society (RAS) - Working with RAS to make Australia's biggest annual event happen
	Social Security Agency for Northern Ireland - Facilitating organisational change by building management board capabilities
	UK and Ireland health services: Helping reduce junior doctor working hours - Implementing the EC Working Time Directive in the UK and Ireland
	Victim Support - N Ireland: Reviewing the organisation to improve services to victims
	Wisconsin Department of Administration - Measuring the success of Wisconsin's public benefits program

Justice

	Crown Prosecution Service: Delivering the charging initiative to reform the criminal justice process
	Department for Constitutional Affairs: driving performance improvement in the collection of criminal fines
	Drugs Interventions Programme - Simple technology, effectively used, delivers substantial continuity of care benefits for drug misusers and helps the fight against drug-related crime
	Youth Justice Board - Preventing young people re-offending
	Youth Justice Board -An easy-to-use management information tool to help reduce delays in the youth justice system
	Youth Justice Board: Applying performance improvement expertise to speed up youth justice

Police

	ACPO and Home office - Driving crime down - denying criminals use of the road
	Metropolitan Police Service - Delivering a public safety outsourcing programme for the UK’s largest police force

Tax and welfare

	Department for Work and Pensions - Establishing a customer service centre in record time through outsourcing
	Disabilty Carers Service (DCS) - A better service for some of this country's neediest citizens
	Department for Work and Pensions - Modelling the impact of payment modernisation
	Department for Work and Pensions - Modernising payment of benefits and pensions for 13 million people
	HM Revenue and Customs - From policy to delivery - an e-solution for the Child Trust Fund
	HM Revenue & Customs - Transforming the UK's tax department through an innovative 'Lean' manufacturing technique
	Inland Revenue - 30,000 staffing decisions made in just five minutes each week
	Inland Revenue - Modelling the people and organisational implications of change
	National Savings - Model public/private partnership adds value for stakeholders
	National Savings - Modelling customer preferences to launch a profitable and cost-effective new savings product

Transport

	Association of British Insurers - Supporting enforcement of insured driving
	Department for Transport - Developing a strategic approach to road-user charging
	Highways Agency and Association of Chief Police Officer - Defining and developing the role for network operator for the Highways Agency
	Highways Agency - Less congested, safer roads – a world first in traffic management
	Transport for London - Delivering a safer and more reliable bus network for London
	Transport for London - Surface Transport Division – Creating the next generation of leaders

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