Case studies

PA's track record in financial services consulting delivery – by service

PA's financial services consulting expertise has helped many organizations all over the world to grow revenue and reduce costs. We have listed below some examples of how PA has helped clients, categorized by service.

Strategies for growth

	A global cards company - Creating a healthy business
	A leading south-east Asian bank - Managing major business transformation from strategy to implementation
	A UK online wealth management service - Achieving an attractive positioning
	Barclays Finance - Building long term growth and profitability
	Mastercard International - Reversing a decline in market share
	Prudential Retail - Delivering a new business model at breakneck speed
	Société Générale - £50 million realized in shareholder value following acquisition of Hambros Bank Limited
	Standard Chartered Bank - Extending SCB’s offshoring activities
	Storebrand - Creating a world-class remuneration system
	Virginmoney - Refreshing focus to capture customer value

Product, channel and customer management

	A global cards issuer - Building a European e-channel platform for strategic growth
	A leading US credit card issuer - Building a transactional Web site and a strategic platform for European growth
	A major Asian retail bank - Rapid transformation of a retail branch network into an effective sales channel
	A major custodial bank - Creating a global on-line banking experience for customers
	Banca IMI UK - Implementing on-line multi-market trading
	BPAY - Australia’s flagship finance success story
	Development Bank of Singapore - Overhauling existing channels in Asia
	Egg - Exploiting the Internet channel
	London Metal Exchange – Launching a new market in plastics futures
	National Savings - Modeling customer preferences: launching a profitable and cost-effective new savings product
	National Savings & Investments - Launching a successful new product
	Reuters - Delivering a ‘rich and granular’ view of customers
	Reuters - Improving the customer experience by fixing problems faster

Operational efficiency and performance improvement

	A global financial services organization - Improving strategic procurement with a new management information system
	A global investment bank - Validating an outsourcing proposition
	A global universal bank - Migrating operations offshore
	A leading Asia Pacific retail bank - Delivering operational improvement
	A leading retail bank - Setting a strategic agenda to build foundations for the future
	A leading UK bank - Strategic review and redesign of HR function in a tight timeframe
	A major Asian retail bank - Long-term benefits through centralization of internal operations
	AIG Marketing, Inc. (AIGM) - Eliminating leakage in auto physical damage claims adjusting through advanced predictive modeling
	BankWest (Australia) - Developing and implementing a strategy for effective IT outsourcing
	Development Bank of Singapore - Overhauling existing channels in Asia
	Egg - From infrastructure reliability to system delivery and operational performance
	Established retail bank: Managing the migration of account processing to an outsource provider
	Hungarian subsidiary of a leading German bank - Achieving transparency in outsourcing relationships
	Lloyds TSB - Tailoring the HR function to the business's needs saved several million pounds
	Reuters - Improving the customer experience by fixing problems faster
	Royal Bank of Scotland - Delivering process performance improvement
	SEB Asset Management - Speeding up monthly report production from six days to two hours
	Standard Chartered Bank - Extending SCB’s offshoring activities

Project management and organization effectiveness

	A global bank - Migrating card processing platforms
	A leading UK bank - Strategic review and redesign of HR function in a tight timeframe
	A specialist international bank - Embedding culture change in a treasury environment
	Abbey Life - A breakthrough in sales effectiveness
	An international bank - centralisation of HR offshore
	An international insurance company - Creating a framework of solutions to realize HR synergies
	Australian financial services company - Streamlining training delivery
	Barclays - A groundbreaking in-house HR shared service center
	Dah Sing Life Assurance - Launching new products and support systems in response to changing markets
	Deutsche Bank Group - Successfully relocating and enhancing trading capacity
	London Metal Exchange – Launching a new market in plastics futures
	NatWest Bank - Replacing the entire branch network's IT infrastructure
	Nordic financial services group - Developing a strategy for HR
	UBS - Ensuring a smooth passage through a major transition event

Information systems and technology

	A global financial services and products company: Delivering a business-responsive IT infrastructure for less
	A global insurance company - Building a unified global services platform
	A US-based investment bank - Supporting rapid expansion with IT solutions
	BG Bank - Advanced IT infrastructure in new HQ speeds merger integration
	BPAY - Australia’s flagship finance success story
	London Metal Exchange – Launching a new market in plastics futures
	Reuters - Delivering a ‘rich and granular’ view of customers

Risk and capital management

	A leading German bank - Developing a risk management system
	A leading US financial institution - Implementing an operational risk scorecard framework
	A major international bank - Payments risk management
	A UK high street bank - Implementing economic capital and risk-adjusted profitability measures
	An international retail and corporate bank - Implementing customer-level behavioral credit scoring in the SME market
	ANZ Bank - Measuring and managing operational risk
	ANZ Bank - Modeling credit risk in the consumer market
	National Savings and Investments - Managing the changing risk profile of a major outsourcing relationship
	Nationwide Building Society - Implementing risk-sensitive operational risk capital allocations

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