Honouring those who excel in the Utility industry: ReliabilityOne™ and ServiceOne

ReliabilityOne™ 

All utilities operating an electric delivery network in North America are eligible for consideration. PA considers over 150 utilities a year for this award that honours excellence in delivering reliable electrical energy.

Congratulations to our 2011 ReliabilityOne™ Award recipients:

• Consolidated Edison Company of New York – Northeast Region, Outstanding System-wide Reliability and National Reliability Excellence Award 

• Public Service Electric and Gas Company – Mid-Atlantic Region, and Outstanding Response to a Major Outage Event 

• We Energies – Midwest Region 

• Kansas City Power & Light - Plains Region 

• San Diego Gas & Electric – West Region

ServiceOne

Presented to electric utilities that provide exceptional service levels to their customers, this award provides a platform to endorse and communicate the achievement of excellence in customer care.

Congratulations to our 2011 ServiceOne Award recipients:

• Florida Power & Light (ServiceOne and Contact Center, Field Service, Meter Reading and Billing Balanced Scorecard Achievement Award)

• San Diego Gas & Electric (Credit and Collections Balanced Scorecard Achievement Award)

• DTE Energy (Meter Reading Balanced Scorecard Achievement Award)

• Commonwealth Edison Company (Payment Balanced Scorecard Achievement Award)

• Xcel Energy (Revenue Assurance Balanced Scorecard Achievement Award  

To learn more about ReliabilityOne™ and ServiceOne, contact us now.