Honouring those who excel in the Utility industry: ReliabilityOne™ and ServiceOne

ReliabilityOne™ 

All utilities operating an electric delivery network in North America are eligible for consideration. PA considers over 150 utilities a year for this award that honours excellence in delivering reliable electrical energy.

Congratulations to our 2009 ReliabilityOne™ Award recipients:

• Public Service Electric and Gas Company – Mid-Atlantic Region, National Reliability Excellence Award 

• Consolidated Edison Company of New York - Northeast Region, Outstanding System-Wide Reliability 

• We Energies – Midwest Region 

• Kansas City Power & Light - Plains Region

• Roseville Electric – Community Utility

• San Diego Gas & Electric – West Region

ServiceOne

Presented to electric utilities that provide exceptional service levels to their customers, this award provides a platform to endorse and communicate the achievement of excellence in customer care.

Congratulations to our 2009 ServiceOne Award recipients:

• Florida Power & Light (ServiceOne and Contact Centre Balanced Scorecard Achievement Award)

• NorthWestern Energy (Credit and Collections Balanced Scorecard Achievement Award)

• Dominion (Billing Balanced Scorecard Achievement Award, Meter Reading Balanced Scorecard Achievement Award)

• Entergy (Field Service Balanced Scorecard Achievement Award)

• First Energy (Payment Balanced Scorecard Achievement Award)

• Ni-Source Indiana (Revenue Assurance Balanced Scorecard Achievement Award)

Enterprise Wide Best Practice in Transmission and Distribution

Presented to electric utilities that have implemented best practices across various asset management areas as demonstrated by top quartile performance.

Congratulations to our 2009 recipient:

• Public Service Electric and Gas Company

To learn more about ReliabilityOne™ and ServiceOne, contact us now.