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Honoring North American utilities for excellence in reliability and customer engagement: the ReliabilityOne™ awards

During the past year, the utility industry has faced tremendous pressure to transform to a digital business, meet the challenge of an ageing workforce and satisfy the need for substantial infrastructure investment. At the same time, customers have called upon utilities to maintain superior levels of reliability and customer service. Our ReliabilityOne™ winners have risen to the challenge and are demonstrating leadership among their peers.

In recognition, PA Consulting Group's annual ReliabilityOne™ awards – which honor utilities that have excelled in providing outstanding reliability and customer service to their customers – are more important than ever before.

PA's ReliabilityOne™ awards are widely recognized as one of the most prestigious honors in the electric utility industry, recognizing organizations that provide their customers with the highest levels of reliability.


PA recognized six regional ReliabilityOne™ winners from utilities across the U.S. for the 2013 calendar year. The selections were based on overall system wide performance in both outage duration and frequency. PA awarded its annual National ReliabilityOne™ Excellence Award to one of its winners that demonstrated superior leadership, innovation and achievement in the area of electric reliability. PA also selected from its group of winners, the utility that had the Best Response to a Major Outage Event and the utility with the most Outstanding System-Wide Reliability.

Of note, PA expanded its program to include Outstanding Reliability Performance for Midsize Utilities and introduced two new award categories – Outstanding Customer Engagement and Outstanding Technology and Innovation.

Congratulations to our 2014 ReliabilityOne™ Award recipients:

Northeast Region - Consolidated Edison Company of New York

Mid-Atlantic Region - Public Service Electric & Gas Company

South Region - Florida Power & Light

West Region - San Diego Gas & Electric

Midwest Region – We Energies 

Plains Region - Kansas City Power & Light

Outstanding Reliability Performance for Midsize Utility award recipients are:  

Midsize Utility - Vectren Energy Delivery 

Midsize Utility - Narragansett Electric Company (operating as National Grid)

2014 ReliabilityOne™ award recipients for outstanding performance are:

Outstanding Customer Engagement - San Diego Gas & Electric

Outstanding Technology & Innovation - Florida Power & Light

Outstanding Response to a Major Outage Event - Narragansett Electric Company (National Grid)

Outstanding System Wide Reliability - Consolidated Edison Company of New York

This year’s National ReliabilityOne™ Excellence Award was presented to San Diego Gas & Electric.  San Diego Gas & Electric (SDG&E) is constantly striving to optimize processes and moving towards integrating current tools with new technology to help manage information.

PA’s ReliabilityOne™ program brings expertise across an extensive range of issues pertaining to both reliability and major event response. Our experience enables utilities to undertake projects that strengthen the critical success factors associated with attaining industry leading reliability and major event response in areas including, but not limited to:

  • Emergency Response Planning, training, and storm drills
  • Optimizing T&D and O&M costs 
  • Understanding the value of lost load
  • Developing customer experience strategies
  • Ensuring regulatory compliance and mitigating political and media pressure

To find out more about ReliabilityOne™ program, as well as a range of other performance improvement services, contact us now.

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