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consumer

We can help you reinvent your market and gain significant competitive advantage. We do that by making sure you give customers exactly what they want – when and how they want it. We develop products from initial concept to production and follow-up support. 

Your customers are looking for innovative, aspirational products, available when and how they want – you need fast and engaging channels to market. To help you, we offer a broad range of consulting and technology services, focused on creating new revenue streams, transforming operations and making customers happy. At our technology and innovation centre we work on all aspects of new product launch.

We can:

  • advise on business cases
  • create initial concepts
  • design and develop products
  • set up manufacturing processes and supply chains
  • use new and emerging technologies
  • transform supply chains using our procurement and supply chain expertise.

 
 

Latest insights
and client stories

PA opinion

  • Is my SOC making any difference?How effective is your SOC in protecting your business from cyber attack? Use security scenarios to find out. 16/03/2017
  • What's the big thing in retail? Retailers must move from transaction thinking to customer thinking, and learn how to maximise customer lifetime value by creating superior and seamless customer experiences across multiple channels. 30/01/2017
  • What's on the innovation agenda?Over 600 innovation professionals recently descended on Copenhagen for the Innovation Roundtable Summit. PA technology innovation expert, Karl Havard, discusses his three takeaways from an event packed full of debate and discussion. 27/01/2017
  • Digital customer journeysDue to disruptive digital technologies customer experience is changing. This whitepaper provides a new international framework for digital customer experience. 12/04/2016

Client story

  • Global food and drink company: Launching a new productOne of the world's leading food and drink companies asked us to carry out an in-depth analysis of the market for a new snack they believed had that kind of potential. 11/01/2017
  • John Lewis: Improving customer experience and doubling revenue from online salesWe've helped John Lewis keep pace with what customers want. We started with one of the largest digital projects in the company's history: delivering a new e-commerce platform that has handled unprecedented increases in website traffic and supported record-breaking sales. 04/01/2017
  • Elopak – setting new industry standards for aseptic cartonsPA, working with Elopak and its closure supplier, designed and developed a new type of sealer, the Pure-Cap U. The sophisticated Pure-Cap U has met all of Elopak's requirements by providing a hygienic, single-action, resealable opening device on aseptic cartons. Since its launch it has outperformed its nearest competitors and has been nominated for several awards. 19/06/2009
  • Rentokil: Launching an Internet of Things cloud platform to handle 24 million messages a dayRentokil's pest control services allow businesses in these sectors to maintain those conditions, meeting strict safety standards and – ultimately – to trade. As a result of the Internet of Things (IOT), Rentokil has the ability to monitor a customer's location 24/7 and have real-time updates on any infestation. This enables Rentokil to provide a more pro-active pest management service based on customer needs. 27/07/2016
  • Adlens: Breaking into new markets with world-first technology for glasses Adlens invented a proprietary technology for adjustable lenses so people could change the strength without needing an optician. The organisation had grown into a global enterprise by developing the technology for a wider market and asked PA to improve its design ahead of launching in the US. 08/04/2016
  • Monica Healthcare: Saving the lives of thousands of babies each yearMonica Healthcare specialises in creating innovative wearable devices that monitor the health of unborn babies at home and in the hospital. 01/02/2016

PA in the media

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