PA's retail capabilities
PA Consulting Group has a strong retail capability, covering specialist areas such as chip and pin, retail property and mobile telephony applications in retailing, as well as the broader challenges faced by retailers today. These capabilities are listed further down this page:
Below are links to specific areas of interest if you want to find out more about our thinking and see examples from our track record:
Our capabilities
Strategies for growth – innovation and customer insights
We work on market strategy and innovation and PA is itself an innovative product developer through its labs. We have experience of setting up and running new ventures within PA (UbiNetics, Cubiks, Meridica). We have launched new brands, products and services for clients and our customer and market analysis is integrated with implementation, especially project management. We understand the drivers behind technology and business innovation. We have a track record of global success and our focus throughout is on the business benefits. Whether your challenge as a retailer is in optimizing your category management, from strategy to range and space planning or developing and launching a new own label product, PA can help you.
Operational efficiency – from supply to store
We work on strategic retail supply chain, sourcing and distribution challenges. Reducing complexity and managing uncertainty are key parts of our service offer. We optimize processes through supply chain re-engineering (demand, supply, procurement, payments and order to cash) and ERP and supply systems in co-operation with our IT practice colleagues. Operational performance improvement is addressed in the warehouse, in logistics, through customer service and in the store.
Speed to value – change programs and acquisitions
In today’s retail world change is the order of the day. PA is experienced in running organization transformation and business change programs. Our clients often comment on our excellence in program management disciplines. These skills and disciplines are especially valuable in the complex post-merger and post-acquisition integration contexts. We have a well-tested change model, a full integration toolset and the experience to help you successfully manage the changes facing your business.
IT systems – enabling the business
PA offers advice and support to retailers on IT strategy and infrastructure, sourcing and program delivery. We deliver solutions through rapid systems development, systems integration, ERP and software project management. Our specialist Decision Sciences practice offers analytical and modeling services that allow retailers to analyze and predict market developments and make well-founded strategic and operational decisions.
People – employee relationship management
People are the heart of the retail business. We offer advice on people strategy and all aspects of human resources management. Our offer focuses on turning strategy into action through people and organization change, transforming the HR function and optimizing business performance through e-HR and HR systems. Whether your challenge is in the area of staff retention, talent management or some other aspect of people management, we have the tools and experience to support you.
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