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2016 Annual Review

Anual Review 2016

2016 was a year of opportunity and change. Find out what our Chairman and Chief Executive say about 2016 and the year ahead, check out our key facts and figures, and read more about how we continue to make the difference for organisations, communities and individuals around the world.


Chairman's and CEO's statements

Chairman's statement

“This is a defining time for businesses and governments alike … As a leading consulting, technology and innovation firm, it is our mission to guide our clients as they navigate these changes.”

Marcus Agius      
Chairman

Political, economic and technological developments have all contributed to making 2016 an extraordinary year for many organisations worldwide. While the implications of these developments are still yet to be fully understood, one thing is clear: this is a defining time for businesses and governments alike. And because of the resulting challenges and uncertainty, there is a huge amount of opportunity to improve and change how organisations interact with customers, consumers and citizens. As a leading consulting, technology and innovation firm, it is our mission to guide our clients as they navigate these changes.

Read full statement >

Marcus Agius, Chairman

“This is a defining time for businesses and governments alike … As a leading consulting, technology and innovation firm, it is our mission to guide our clients as they navigate these changes.”

Marcus Agius  
Chairman

Political, economic and technological developments have all contributed to making 2016 an extraordinary year for many organisations worldwide. While the implications of these developments are still yet to be fully understood, one thing is clear: this is a defining time for businesses and governments alike. And because of the resulting challenges and uncertainty, there is a huge amount of opportunity to improve and change how organisations interact with customers, consumers and citizens. As a leading consulting, technology and innovation firm, it is our mission to guide our clients as they navigate these changes.

With the majority of our business in the UK, our performance in 2016 was affected by uncertainty in the period leading up to the UK’s EU referendum and by the shock of its unexpected outcome afterwards. While this impacted revenues in the middle of the year, we responded well in the second half and ended by delivering a strong fourth quarter. We are well placed as we enter 2017.

There were many major changes to the world as we knew it

Major political shifts around the world have significantly changed the landscape for businesses and individuals, with as yet untold economic and social effects. Meanwhile, and perhaps more predictably, the development of new technology continues apace. The robots are now here, with intelligent chatbots already the norm; blockchain is revolutionising the financial services industry; and the Internet of Things is bringing everything from mousetraps to fridges online. At the same time, people everywhere are redefining how they want to interact with businesses and with public services. And ‘Agile’ is no longer an IT fad but a whole new way for organisations to work.

But with change comes opportunity

Across industries, many organisations face a ‘fight or flight’ choice. And while there are no simple answers, we believe fortune favours the bold. Our experience from advising clients through previous downturns and periods of uncertainty shows that the highest performing companies were those that acted fast, protected their core advantage and made bold and positive decisions. I can only think that the same will bear out again.

Our mission is to help our clients navigate their challenges

At every level of our organisation, our mantra is to make the difference. To help our clients with their most challenging problems – whether new or long-standing, foreseen or unexpected – and to deliver long-lasting, sustainable benefits.

As a firm, we continue to improve and to innovate so that we can support our clients and attract the very best talent. Our active partnership with The Carlyle Group underpins these aims, providing a strong platform and enabling us to fulfil our potential.

With over 70 years in the consulting business, and a unique combination of business consulting and technology leadership skills, we know what it takes for us – and more importantly, our clients – to succeed.

Chief Executive Officer's statement

“Our clients face exciting new choices about their future; the convergence in business and technology consulting that we see in the market plays to our strengths; and I continue to be impressed by the quality, knowledge, focus and enthusiasm of our team.”

Alan Middleton
Chief Executive Officer

The events of 2016 highlighted just how important it is for organisations to innovate, and our experience and expertise have been in high demand throughout the year. We have helped our clients achieve their goals and overcome their challenges – whether that is creating new products, services and markets or transforming for a more agile and digital future.




 

Read full statement >

Alan Middleton, Chief Executive Officer

“Our clients face exciting new choices about their future; the convergence in business and technology consulting that we see in the market plays to our strengths; and I continue to be impressed by the quality, knowledge, focus and enthusiasm of our team.”

Alan Middleton
Chief Executive Officer

The events of 2016 highlighted just how important it is for organisations to innovate, and our experience and expertise have been in high demand throughout the year. We have helped our clients achieve their goals and overcome their challenges – whether that is creating new products, services and markets or transforming for a more agile and digital future.

In 2016 we recognised £391.2 million of fee income and £51.6 million of adjusted EBITDA, our key measure of performance. At the same time, we made significant investments in our firm and our people as part of our commitment to offering the highest-quality consulting expertise to our clients. We are well prepared for growth in 2017.

We have achieved exceptional results for our clients

We achieve exceptional results that have a lasting impact on businesses, communities and individuals worldwide. Innovation is at the heart of everything we do – from helping organisations and leaders create a culture of innovation to designing, developing and delivering the new products and services that create lasting value for consumers and citizens.

This year we are proud to have worked with hundreds of organisations worldwide, readying them for the future. This review offers a few highlights of our work, where we:

  • helped improve customer experience and double

revenue from online sales for John Lewis through our ongoing support to their digital transformation

  • supported innovation in public health and care

services for the Norwegian Directorate of eHealth

  • enabled the Mexican Ministry of Economy to

balance the need for long-term investment in the oil industry with the need to develop the country’s own economy

  • worked closely with the United Nations to drive

sustainable development by helping business leaders understand new technologies.

And our global technology and innovation teams have worked with many of the world’s leading brands in consumer, automotive and life sciences to help them revolutionise their businesses, products and offerings.

Our passion for innovation extends into our not-for-profit work

We are now in our third year of partnership with Land Rover Ben Ainslie Racing. In our role leading the Technical Innovation Group, we have helped the team harness the advanced expertise and technologies needed to achieve unprecedented levels of success in their bid to win the America’s Cup.

More broadly, we continue to support the development of young people. Through our annual Raspberry Pi competition, our partnership with Teach First and our work with Beanstalk, we are helping students from a variety of backgrounds develop their skills, prepare for the future and fulfil their true potential.

We have strengthened our firm to ensure that we have the very best people to support our clients

We continue to make strategic and operational investments in our firm to ensure we are, and remain, the consultancy of choice for our clients and our people. Well-being, diversity, opportunity and professional development underpin our commitment to our people. In 2016 we welcomed over 500 new people into the firm, from the sharpest young talent to seasoned industry experts.

Looking ahead, I am excited about the future. Our clients face exciting new choices about their future; the convergence in business and technology consulting that we see in the market plays to our strengths; and I continue to be impressed by the quality, knowledge, focus and enthusiasm of our team.

As always, my thanks to our people for going the extra mile and to our clients for choosing to work with PA.



2016 facts and figures


How we made the difference for our clients

2016 brought new opportunities and challenges for organisations in every industry. Many looked to PA for the groundbreaking solutions and innovative thinking they needed to respond. We are proud to have worked with hundreds of organisations to help them achieve their goals and prepare for future success. Here are just a few highlights.

Etihad Aviation Group: Designing a blueprint for future growth
Rentokil: Launching an award winning Internet of Things cloud platform to handle 24 million messages a day
LFV and Naviair: Collaborating across borders to make air travel cheaper, quicker and safer
The Norwegian Directorate of eHealth: Supporting innovation in public health and care services
United Nations: Driving sustainable development by helping business leaders understand new technologies
Puget Sound Energy: Starting a revolution to improve every aspect of customer experience
John Lewis: Improving customer experience and doubling revenue from online sales
ARIAD Pharmaceuticals: Transforming technology to accelerate science and improve productivity for the benefit of patients

Supporting innovation in society

Innovation is at the heart of PA. We are passionate about sharing our expertise and supporting innovation in society. We work with young people and both new and established organisations to help them challenge the status quo, generate new ideas and achieve inspirational results.

Beanstalk: Transforming children’s lives by turning them into confident, passionate and able readers

Beanstalk
Read more

 
Teach First: Making sure young people succeed whatever their background

Teach First
Read more

PA's Raspberry Pi competition: Making the difference by inspiring the engineers of the future

The PA Raspberry Pi competition 
Read more

 
PA is proud to be contributing its insight and expertise to the challenge, working closely with the Land Rover BAR team

Land Rover BAR (Ben Ainslie Racing)
Read more


Our insights

In addition to our client work, we pride ourselves on being at the forefront of the debate on some of the biggest issues affecting our clients’ industries. From creating a culture of innovation to combatting cybercrime, read our latest insights and research here.

Discover our latest insights


Get in touch

Download a copy of our 2016 Annual Review

PA Consulting Group Annual Review 2016

Download a copy of our 2016 Report and Accounts

Annual Review 2016 accounts

PA Consulting Group Half Year Report - September 2017

Annual review archive

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